User:NoBSManifestingCourse5
Your posture says reams about the person you are. [1] Are you slouched, angled? Are your feet and legs balanced or do you lean from one to the other, constantly moving and shuffling. This is an art not a science and you can choose to stand whichever way you wish after all it's a free world. But if you want to create a great first impression, stand solid and balanced. Feet about the same width as your shoulders and slightly angled away from your body, but not like a penguin! Legs still but using the knees as natural hydraulics.
Body looking tall and confident. Arms by the sides when not in use and gesturing with full arms when the words require. The mid line from your forehead to the floor should never be blocked. Keep it open and clear to give a natural welcoming image. Head balanced, care the submissive tilt of the head unless you want to give an impression of being intrigued.
A final point about posture. Do you stand or sit? In a large group setting you must stand to give a confident and persuasive talk. With two or three people, sitting is appropriate. If you are very tall, try to keep your eye level the same as the customer, so you might want to sit down to balance the eye level with your customer. Never look down on customers!It's now been proven that your body affects your state of mind. A confident and assured stance and posture will make you feel good. And this has a knock on effect on your performance.
Give plenty of it, as much as your customer. Care with locking onto a nose or one eye. Try to gaze in a triangle across your customers face. Eye to eye to mouth, back to eye and son on. This gives a warm friendly eye contact. When you're talking you want to give eye contact pretty much all the time but when listening this is your chance to look away every now and then. Looking away and upwards sends the signal that you are listening and thinking about what the customer is saying.
